Hawk Sports is committed to ensuring customer satisfaction. If you are not completely satisfied with your purchase, you may return the item(s) under the terms outlined below.

Overview:

Our refund and return policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return:

  • Your item must be unused and in the same condition that you received it.
  • It must also be in the original packaging.

Return Conditions:

  1. Eligibility for Return:
    • Items must be returned within 30 days of receipt.
    • The product must be unused, unworn, and in the same condition as received.
    • Items must be returned in their original packaging with all tags attached.
  2. Non-Returnable Items:
    • Customized or personalized products.
    • Items marked as “Final Sale” or “Clearance.”
    • Products that show signs of wear, misuse, or alteration.

How to Request a Return:

  1. Contact our customer service team at info@hawk-sports.com with your order number and reason for return.
  2. You will receive instructions on how to ship the item(s) back to us.

Return Address:

Cesar-Klein-Ring 18,
22309, Hamburg,
Germany.

Please include a copy of your invoice or order confirmation inside the package for faster processing.

Refunds:

  • Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5-7 business days.

Exchanges:

  • If you wish to exchange an item, please return the original item following the steps above and place a new order for the replacement.

Shipping Costs:

  • The customer is responsible for return shipping costs unless the item was defective or incorrect upon delivery.
  • Original shipping charges are non-refundable.

Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us within 7 days of receipt with details and pictures of the defect. We will arrange for a replacement or refund.

For any questions or concerns about our Refund and Return Policy, feel free to reach out to us at info@hawk-sports.com.